Following the recent issues with the Utilize platform we had to reset connections which have affected iOS users in particular. It also affects shortcuts placed on desktops.
For iOS users, you need to set up a new connection to Utilize within the Microsoft Remote Desktop App by simply selecting the “Add new” function and following the instructions in the Guide.
If you have any problems please do contact ICT Support via ictsupport@hayesfield.com.
ICT Support’s Utilize Access Guides
The PDF below contains guides for Windows, OSX, handheld and IOS devices.
For Apple Devices (iPad, Macbook, iMac etc) please use the App “Microsoft Remote Desktop” see the “Utilize Guide” for assistance.
